Return and Exchange Policy

We at Clés & Co. are ecstatic to be your jeweller and we are dedicated to delivering quality pieces to distinguish your individuality. We stand by the quality of our product and your satisfaction is of upmost importance. If for any reason you are dissatisfied with your purchase on any non-customised item, you may return your item within 30 days based on our Return and Exchange Policy.

  • Returns or exchanges are permitted within 30 days from when you receive the item/s.
  • Your refund will be processed 10 business days of being received, subject to inspection. Your financial institution may take additional time to transfer funds back into your account.
  • Refunds made to the same method of customer purchase.
  • Returned jewellery needs to be in its original saleable condition, accompanied with gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration.
  • Returns or exchanges not allowed on customised jewellery, grills, and engraved items.
  • We require that returned items are insured during delivery. We are not responsible for any damaged or lost goods during return shipping.

Ship the Return Package to store:

Shop 2, Level 3
281 Clarence St
Sydney, NSW, 2000
Clés & Co.

Please contact us on 1300 584 889 or email for assistance.